- 2-Way SMS chat with employees and clients via Slack or MS Teams
- Multiple users can access same channel with employee / clients
- Real-time PHI review
- Integration with employee and client directory for AlayaCare, Q360, NetSuite, etc.
Slack <> AlayaCare
MS Teams <> AlayaCare
Problem
Employees and clients in the field face challenges in using dedicated chat applications, while SMS remains the most convenient communication method for them.
Meanwhile, back-office operations rely on widely-used platforms like Slack and Microsoft Teams for effective communication. However, existing solutions fail to bridge these two worlds, resulting in fragmented communication channels and inefficient workflows.
Solution
Introducing Rubi Bridge, a solution that combines the ease of SMS communication with popular platforms like Slack and Microsoft Teams. Bridge enables two-way SMS chat with employees and clients, integrating with existing back-office workflows. Bridge eliminates communication barriers, providing a unified and efficient communication platform for field workers, clients, and back-office operations.
Rubi Echo seamlessly integrates with AlayaCare, leveraging its employee / client directory for direct integration with Slack and MS Teams and Twilio communications.
Key Features/Functionality
- Integration with Slack and Microsoft Teams
- Two-way SMS chat with employees and clients
- Automated channel creation for multiple users
- Chat history preservation and review
- Dedicated channels for internal communication
- Future features:
- Message staging and approval configuration
- Real-time PHI compliance check for messages
Timeline
- Slack <> AlayaCare - July 2023
- MS Teams <> AlayaCare - August 2023
- Slack and MS Teams <> Q360 - October 2023
