- 2-Way SMS chat with employees and clients via Slack or MS Teams
- Multiple users can access same channel with employee / clients
- Real-time PHI review
- Integration with employee and client directory for AlayaCare, Q360, NetSuite, etc.
Slack <> AlayaCare
MS Teams <> AlayaCare
Employees and clients in the field face challenges in using dedicated chat applications, while SMS remains the most convenient communication method for them.
Meanwhile, back-office operations rely on widely-used platforms like Slack and Microsoft Teams for effective communication. However, existing solutions fail to bridge these two worlds, resulting in fragmented communication channels and inefficient workflows.
Introducing Rubi Bridge, a solution that combines the ease of SMS communication with popular platforms like Slack and Microsoft Teams. Bridge enables two-way SMS chat with employees and clients, integrating with existing back-office workflows. Bridge eliminates communication barriers, providing a unified and efficient communication platform for field workers, clients, and back-office operations.
Rubi Echo seamlessly integrates with AlayaCare, leveraging its employee / client directory for direct integration with Slack and MS Teams and Twilio communications.
- Integration with Slack and Microsoft Teams
- Two-way SMS chat with employees and clients
- Automated channel creation for multiple users
- Chat history preservation and review
- Dedicated channels for internal communication
- Future features:
- Message staging and approval configuration
- Real-time PHI compliance check for messages
- Slack <> AlayaCare - July 2023
- MS Teams <> AlayaCare - August 2023
- Slack and MS Teams <> Q360 - October 2023